Return & Refund Policy – Plantshant

Effective Date: 5 Feb 2026
Website: www.plantshant.com

At Plantshant, customer satisfaction is important to us. We carefully pack every order, but if you receive a damaged, wrong, or missing product, we are here to help.

Please read our Return & Refund Policy carefully before placing an order.

1. Return Eligibility

We accept returns or replacements only in the following cases:

✅ Product received is damaged
✅ Wrong product delivered
✅ Product is missing from the order
✅ Product received is defective or broken

To be eligible for return/replacement, the product must be:

  • Unused

  • In original packaging

  • With invoice/order proof

2. Return Request Time Limit

Customers must raise a return or replacement request within:

⏳ 48 hours of delivery

If the request is made after 48 hours, we may not be able to accept it.

3. Items Not Eligible for Return

The following items are not eligible for return or refund:

❌ Live plants / succulents (unless received dead or severely damaged)
❌ Seeds (once opened)
❌ Fertilizers, compost, cocopeat (once opened)
❌ Products damaged due to customer mishandling
❌ Items purchased during sale/discount offer (unless damaged)

4. Live Plants / Succulents Return Policy

Plants are natural products and may vary in size, shape, and color.

We will accept replacement/refund only if:

  • Plant is delivered dead

  • Plant is severely damaged during transit

Customer must share:

  • Unboxing video (recommended)

  • Clear photos of plant and packaging within 24 hours of delivery

Minor leaf damage or soil movement is not considered eligible for refund.

5. How to Request Return / Replacement

To request a return or replacement, contact us via:

📧 Email: support@plantshant.com

Please share:

  • Order ID

  • Product name

  • Reason for return

  • Clear photos/video of the product and packaging

After verification, we will approve the request.

6. Return Pickup / Shipping

If the return is approved:

a) Pickup Option (If Available)

We will arrange pickup through courier partners.

b) Customer Self-Shipping (If Pickup Not Available)

In some areas, pickup may not be available.
In that case, the customer may need to ship the product back to us.

Return shipping charges will be:

  • Paid by Plantshant (if mistake is ours)

  • Paid by customer (if return reason is personal choice)

7. Refund Policy

Refunds are applicable only after:

  • Product is verified

  • Return is successfully received (if required)

Refund will be processed through the same payment method used during purchase.

Refund Timeline:

💰 Refund will be credited within 5–10 business days after approval.

8. Replacement Policy

If replacement is approved, we will dispatch the replacement product within:

📦 2–5 business days

Replacement depends on stock availability.
If the product is out of stock, refund will be processed instead.

9. Cancellation Policy

Orders can be cancelled only if they are not shipped.

Once shipped, cancellation is not possible.

If cancelled before shipping:

  • Full refund will be initiated within 3–7 business days.

10. Partial Refunds

In some cases, Plantshant may issue partial refunds if:

  • Part of the order is damaged

  • Part of the order is missing

This will be decided after verification.

11. Refund Not Applicable

Refund will not be provided if:

  • Customer provides wrong address/contact details

  • Delivery fails due to customer unavailability

  • Customer changes mind after delivery

  • Product is damaged after use

12. Contact Us

For return/refund support, contact:

Plantshant
📧 Email: support@plantshant.com
📍 Address: A-345 , Money Plant High Street,Jagatpur,Ahmedabad,382470